GrokImage.ai

Privacy Policy

1. Introduction

GrokImage.ai ("we," "us," or "our") operates the website located at grokimage.ai and provides AI-powered image generation and editing services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of the Service immediately.

2. Information We Collect

2.1 Information You Provide Directly

Account Information
When you register for an account, we collect:

  • Email address
  • Username or display name
  • Password (stored in hashed form; we never store plaintext passwords)
  • Profile information you choose to provide

Payment Information
When you purchase credits or a subscription, we collect:

  • Billing name and address
  • Payment card details (processed directly by our payment processor; we do not store full card numbers)
  • Transaction history and credit balance

Content You Submit
When you use our Service, we collect:

  • Text prompts you enter to generate images
  • Images you upload for image-to-image editing
  • AI-generated images produced during your session
  • Feedback, support requests, and communications you send to us

2.2 Information Collected Automatically

Usage Data
We automatically collect information about how you interact with our Service, including:

  • Pages visited and features used
  • Generation history (prompts, model selected, resolution, credits consumed)
  • Session duration and frequency of use
  • Errors encountered and diagnostic data

Device and Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Referring URL

Cookies and Similar Technologies
We use cookies, local storage, and similar technologies to:

  • Maintain your login session
  • Remember your preferences (selected model, default settings)
  • Analyze Service usage through analytics tools
  • Prevent fraud and abuse

You can control cookie settings through your browser. Note that disabling cookies may affect Service functionality.

3. How We Use Your Information

We use the information we collect to:

Provide and Improve the Service

  • Process your image generation and editing requests
  • Maintain and manage your account and credit balance
  • Diagnose technical issues and improve Service performance
  • Develop new features based on usage patterns

Process Transactions

  • Fulfill purchases of credits and subscription plans
  • Process refunds where applicable
  • Send receipts and billing notifications

Communicate with You

  • Send service-related emails (account confirmation, password reset, credit alerts)
  • Send newsletters and product updates (only with your consent; unsubscribe at any time)
  • Respond to your support inquiries

Ensure Safety and Security

  • Detect and prevent fraudulent transactions and abuse
  • Enforce our Terms of Service and Acceptable Use Policy
  • Screen generated content for policy violations

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

4.1 Third-Party AI Model Providers

To generate and edit images, your text prompts and uploaded images are transmitted to third-party AI model providers. Depending on the model you select:

  • Grok Image: Processed by xAI, Inc. via api.x.ai
  • Nano Banana Pro / Nano Banana 2: Processed by Google LLC via Google AI / Vertex AI APIs
  • Gemini Flash: Processed by Google LLC via Google AI APIs
  • Additional models may be routed through fal.ai, Inc. as an inference aggregator

By using our Service, you acknowledge that your prompts and uploaded images will be transmitted to these providers. We encourage you to review their respective privacy policies:

We do not share your account information or email address with these providers.

4.2 Service Providers

We share information with trusted vendors who help us operate our Service, including:

  • Payment processors (e.g., Stripe) for billing
  • Cloud infrastructure providers for hosting and storage
  • Analytics providers for understanding Service usage
  • Email service providers for transactional and marketing communications

All service providers are contractually bound to protect your information and may only use it to provide services to us.

4.3 Business Transfers

If GrokImage.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred.

We may disclose your information if required to do so by law or in response to valid legal process, including to:

  • Comply with a subpoena, court order, or other legal obligation
  • Protect the rights, property, or safety of GrokImage.ai, our users, or the public
  • Investigate potential violations of our Terms of Service

We may share your information for other purposes with your explicit consent.

5. AI Model Training

We do not use your uploaded images or generated images to train our own AI models.

However, third-party AI model providers (xAI, Google, fal.ai) may process your inputs according to their own data usage policies. Some providers may use API inputs for model improvement under their enterprise terms. We recommend reviewing the privacy policies linked in Section 4.1 if you have concerns about training data usage.

If you do not want your content processed by external AI providers, you should not use our Service.

6. Generated Content and Storage

Generation History
Your prompt history and generated images are stored in your account to enable features such as:

  • Viewing past generations
  • Re-generating from a previous prompt
  • Downloading previously generated images

Retention Period

  • Active accounts: Generation history is retained for 90 days from the date of generation, unless you delete it earlier.
  • After account deletion: All associated content is permanently deleted within 30 days.

Uploaded Source Images
Images you upload for image-to-image editing are retained only for the duration of your active editing session and are deleted within 24 hours of upload. We do not store uploaded source images long-term.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. Specifically:

Data Type Retention Period
Account information Duration of account + 30 days after deletion
Payment records 7 years (legal and tax requirements)
Generation history (prompts + images) 90 days from creation
Uploaded source images 24 hours
Usage logs 12 months
Support communications 3 years

You may request deletion of your account and associated data at any time (see Section 9).

8. Your Privacy Rights

8.1 All Users

Regardless of your location, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request your data in a machine-readable format
  • Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link

8.2 European Economic Area (EEA) and UK Users — GDPR Rights

If you are in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to restrict processing: Request that we limit how we use your data
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Where processing is based on consent, withdraw it at any time
  • Right to lodge a complaint: With your local data protection authority

Our legal bases for processing your personal data are:

  • Performance of a contract: To provide the Service you have requested
  • Legitimate interests: Service improvement, security, fraud prevention
  • Legal obligation: Compliance with applicable laws
  • Consent: Marketing communications

8.3 California Residents — CCPA Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Delete your personal information
  • Opt out of the "sale" of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To submit a CCPA request, contact us at [email protected].

9. Exercising Your Rights

To exercise any of the rights described in this policy, contact us at:
[email protected]

We will respond to verified requests within 30 days (or within the timeframe required by applicable law). We may ask you to verify your identity before fulfilling your request.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] and we will delete the information promptly.

11. International Data Transfers

GrokImage.ai is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For users in the EEA or UK, such transfers are made pursuant to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

12. Security

We implement reasonable technical and organizational measures to protect your information, including:

  • TLS encryption for all data in transit
  • Encryption of data at rest
  • Access controls limiting employee access to personal data
  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our Service may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Sending an email to the address associated with your account
  • Posting a prominent notice on our website
  • Updating the "Last updated" date at the top of this policy

Continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

GrokImage.ai
Email: [email protected]
Website: grokimage.ai/contact/

For EEA/UK users with GDPR concerns, you may also contact your local supervisory authority.